PowerSchool is hiring for Associate Technical Support Engineer for Bachelor’s degree in Computer Science, Information Systems, or equivalent degree or related field are eligibile to apply.
Eligibility criteria and apply process given below:
Job Description :
In this role, you’ll be part of a team that helps people use our fantastic K-12 software. You’ll get guidance from a supervisor or manager. Your main job is to give really good technical support, making sure our customers are happy. You’ll need to learn everything about how our software works so you can figure out and fix any problems. You’ll talk to customers on the phone, through chat, and online messages to help them out. The goal is to make sure our customers have a great experience with our software.
About Role :
Company Name: PowerSchool
Role: Associate Technical Support Engineer
Location: Bengaluru
Qualification: bachelor’s degree in Computer Science, Information Systems, or equivalent degree
Experience: Fresher
Batch: 2024 and before
Salary: 5.6 LPA (Expected)
Responsibilities :
- Analyze customer issues related to software problems and system configurations with general supervision.
- Learn the product(s) thoroughly to investigate and resolve customer queries effectively.
- Assist customers in understanding software functionality, addressing technical problems, and providing support for back-end issues.
- Collaborate with a team to meet customer expectations and contribute to resolving their problems.
- Identify recurring customer issues and provide feedback to improve the product(s).
- Communicate clearly in both written and spoken English with co-workers and customers worldwide.
- Complete company-provided training regularly and take responsibility for personal development and knowledge enhancement.
- Commit to contributing value-added services to customers and demonstrate a customer-centric approach.
- Prioritize and handle sensitive customer issues promptly and with a sense of urgency.
- Meet or exceed operational goals set by the company consistently.
- Monitor and resolve customer-reported issues, evaluating their impact and escalating complex problems as needed.
- Ensure consistent use of approved methods, tools, and defined support processes.
- Deliver the highest level of customer service, demonstrating excellent teamwork and interpersonal skills.
- Schedule calls with customers if necessary, providing updates on their requests and ticket status.
Qualifications :
Requirements in PowerSchool:
- 0-2 years of experience in customer or technical support.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent.
Must-Have Qualities:
- Strong analytical and technical troubleshooting skills.
- Excellent customer service skills with genuine empathy towards customers.
- Demonstrable time management and priority-setting skills.
- Effective collaboration skills.
- Excellent written and oral communication skills.
- Ability to work under pressure.
- Confidence in communicating with customers through chats, calls, emails, and web.
- Willingness to work in shifts, primarily evening/night shifts, in a hybrid environment.
- Availability to work on weekends and/or holidays if required.
- Certifications and/or basic experience with SQL, Unix, Oracle are desired.
Added Advantages:
- Knowledge of Mongo DB, HTML.
- Experience or familiarity with the education sector.
PowerSchool : How to Apply
- Click the “Apply here” button below to initiate the application process.
- You will be directed to the official career page upon clicking.
- Click on the “Apply” button to start the application.
- If not registered, create an account to proceed.
- After registration, log in using your credentials.
- Complete the application form with accurate and necessary details.
- Submit all requested documents, such as resumes, mark sheets, and ID proof.
- Ensure all entered details are correct during the verification process.
- Submit the application form after thorough verification.
