Concentrix is hiring for Software Engineer for Bachelor’s Degree , Master’s Degree in computer engineering or related field are eligibile to apply. Eligibility criteria and apply process given below.
Job Description :
- The role of the Customer Service / Technical Support Representative involves interacting with customers through various channels such as inbound and outbound calls, emails, chats, or internet-based platforms, as dictated by client preferences.
- In this position, individuals offer customer service and technical support, addressing and resolving routine issues related to the client’s products or services.
Company Name: Concentrix
Company Link: https://jobs.concentrix.com/
Role: Representative, Operations
Location: kolkata / Ranchi / Visakhapatnam / Noida / Chandigarh / Hyderabad / Pune / Thane / Bangalore / Mumbai / Chennai / Bhubaneshwar / Vadodara / Gurgaon
Qualification: 12th / Bachelor’s Degree
Exprience: Fresher
Batch: Recent Batch
Salary: 4 – 8 LPA (Expected)
Skill Required :
- Ensure that the service provided to customers aligns with the agreed-upon Key Performance Indicators (KPIs) outlined in the contractual agreement.
- Understand and clarify customer requirements by employing probing techniques, utilizing decision-support tools, and accessing relevant resources to effectively address customer issues.
- Demonstrate active listening to discern customer needs and concerns, exhibiting empathy to build a positive rapport with the customer while adhering to established procedures for courteous and professional greetings.
- Maintain a foundational understanding of the client’s products and services to provide accurate and helpful information to customers.
- Create thorough and precise work, including comprehensive notations on accounts as necessary.
- Participate in initiatives geared towards enhancing customer satisfaction and overall business performance.
- Present additional products or services that may benefit the customer.
- Record and retrieve information in the call tracking database to maintain an organized record of customer interactions.
- Handle customer inquiries by directing them to appropriate resources such as published materials, secondary sources, or higher-level staff as needed.
Eligibility / Criteria:
• Hold a degree (either graduate or undergraduate) in any field, as per the specific job requirements.
• Display politeness with a robust customer service mindset.
• Possess proficient computer navigation skills and a solid understanding of PC operations.
• Communicate effectively, both in written and verbal forms.
• Exhibit reliability with meticulous attention to detail.
• Excel in multitasking, showcasing adaptability and flexibility in a dynamic work environment.
• Tolerate repetitive tasks in a fast-paced, high-production setting.
• Work effectively both as part of a team and independently.
• Maintain patience in all customer interactions, ensuring a pleasant and professional demeanor.
• Be open to shifting schedules as required.
• Depending on the location or program, additional experience or skills may be necessary.
• Confirm customer comprehension of solutions and provide additional educational support when necessary.
• Demonstrate adept probing and problem-solving skills.
• Handle intricate customer queries and independently resolve complex issues.
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