Cognizant mass hiring for Graduate Trainee for any 3 years graduation are eligibile to apply. Eligibility criteria and apply process given below.
Job Description :
- The IT Service Desk serves as a centralized hub dedicated to offering technical assistance to clients worldwide. With a robust team of 15,000 professionals distributed globally, we cater to the needs of 90 clients spanning various continents. Our primary focus is on troubleshooting and resolving IT issues, ensuring the seamless operation of computer systems, and optimizing overall IT services.
- The realm of IT Service Desk has undergone substantial transformations propelled by technological advancements. Presently, numerous organizations are adopting AI chat bots to enhance and streamline their support processes. Leveraging natural language processing, these AI chat bots deliver instant responses to common user queries and efficiently handle routine tasks. This strategic integration significantly reduces the workload on human analysts, allowing them to concentrate on addressing more intricate issues.
- Additionally, the adoption of Robotic Process Automation (RPA) is on the rise. This innovative technology automates repetitive and rule-based tasks, liberating analysts from mundane activities and enabling them to focus on addressing more complex issues. The synergy between human expertise and automated solutions ensures an efficient and dynamic IT Service Desk that aligns seamlessly with the evolving landscape of technological capabilities.
Role Details :
Company Name: Cognizant
Role: Graduate Trainee
Location: Bengalore, Chennai, Kolkata
Qualification: any 3 years graduation
Exprience: Fresher
Batch: 2023
Salary: 2.52 LPA (Expected)
Key responsibilities :
- Deliver initial technical support and aid to end-users, effectively addressing their IT concerns and inquiries.
- Record and monitor all support tickets, emphasizing precise documentation and timely issue resolution.
- Identify and resolve hardware and software issues through thorough diagnosis, minimizing downtime and ensuring seamless functionality.
- Collaborate with various IT teams to escalate intricate problems for prompt resolution. Maintain an up-to-date knowledge base with comprehensive articles and documentation, empowering users with self-service options and streamlining the troubleshooting process.
Eligibility :
- 2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree).
- Candidates having 50 % in X, XII, Diploma or UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
- If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card kindly get it updated. Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration
