Kyndryl is hiring for Associate Technical Support Engineer for Bachelor’s Degree , Master’s Degree in computer engineering or related field are eligibile to apply. Eligibility criteria and apply process given below.
Job Description:
- Associate Technical Support Engineers will provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases.
- Solutions include, but are not limited to adjusting network configurations, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, and compiling, pulling, and parsing various station and network logs, and as needed, working with the product and engineering teams on major customer issues.
- Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Company Name: Kyndryl
Role: Associate Technical Support Engineer
Location: Bengalore
Qualification: Bachelor’s Degree / Master’s Degree in computer engineering
Exprience: Fresher
Batch: Recent Batches
Salary: 5LPA – 10 LPA (Expected)
Requirements:
- Strong communication, interpersonal, motivational, and organizational skills
- Networking fundamentals (TCP/IP, M2M communications, etc.)
- Cloud based management platform and application support
- Documentation and creating knowledge articles
- Capture serviceability and supportability requirements to improve support deliver to customers
- Good understanding of computer systems, mobile devices and other tech products
- Ability to work with hardware and software engineering on problem resolution
- CRM tools such as Salesforce
- Ability to provide step-by-step technical help, both written and verbal
- Jira or other bug management tools
- Additional certification in Microsoft, Linux, networking or similar technologies is a plus
Must have:
- Fresher or 1+ year experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions
- Working experience, certifications, or bachelor’s degree in technical field
How to apply:
- Apply Link: Click here
- Join our Telegram group : Click here
- Join our whatsapp group: click here
- Follow us on instagram: click here
