Amazon is hiring for Customer Service Associate Minimum qualification is 10 + 2. Any graduate/ PG are eligibile to apply.
Eligibility criteria and apply process given below:
Job Description :
Being an Amazon Customer Service Associate is a crucial role in our mission to provide prompt, accurate, and professional customer service to all Amazon customers. In this important position, we need someone who takes action, is flexible, and excels at solving problems. Your main responsibilities include helping customers speed up their orders and resolving any issues after sales. You’ll be communicating with customers through email, chat, and phone, using various software tools to navigate their accounts, understand policies, and offer effective solutions. This happens in a dynamic and enjoyable environment.
Role Details :
Company Name: Amazon
Role: Amazon Customer Service Associate
Location: Hyderabad
Qualification: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Exprience: Fresher
Batch: Recent Batches
Salary: 4.7 LPA (Expected)
Communication Skills :
Excellent Communication Skills:
- Ability to express thoughts clearly, both in writing and verbally.
Correct and Clear Communication:
- Capability to communicate accurately and clearly with all customers.
Excellent Documentation Skills:
- Proficient in recording information accurately and comprehensively.
Good Comprehension Skills:
- Ability to understand and articulate the issues customers present in a clear manner.
Concentration Abilities:
- Skill in concentrating on customer issues without getting distracted until a resolution is achieved.
Good Composition Skills:
- Ability to compose grammatically correct, concise, and accurate written responses.
Team Collaboration:
- Capability to work successfully in a team environment.
Independent Work Skills:
- Ability to work independently when needed.
Computer Knowledge/Skills :
Desktop Computer Proficiency:
- Skill in effectively using a desktop computer system.
Familiarity with Software:
- Knowledge of Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
Typing Skills:
- Excellent typing proficiency.
Internet and Website Familiarity:
- Understanding of the Internet, Amazon.com website, and competitor websites.
Web Navigation Skills:
- Ability to successfully navigate various websites.
Email Application Proficiency:
- Proficient knowledge of email applications.
Media Learning Ability:
- Capability to learn from various forms of media.
Adaptability:
- Ability to successfully adjust to changes in the work environment.
Customer Focus :
Strong customer service skills, adept at handling customer issues in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates effective interpersonal skills with a diverse customer base.
Proficient in conflict resolution, negotiation, and de-escalation.
Takes ownership of challenging customer issues and escalates when necessary.
Capable of determining customer needs and providing appropriate solutions.
Maintains regular and reliable attendance, adhering to the assigned daily schedule.
Flexibility in working schedule, including weekends, holidays, and special events.
Willingness to work overtime as required by the business, up to 60 hours a week, especially during peak periods like the Christmas holiday season.
Problem Solving Skills :
Strong problem-solving skills, including quick decision-making and effective time management.
Logical and rational approach to addressing issues.
Action-oriented and self-disciplined in task execution.
Organized and detail-oriented.
Quick and effective prioritization of tasks across different departments to meet business requirements.
Maintains composure in highly escalated situations.
Comfortable in a high-energy, multi-tasking environment.
Creative and analytical problem-solving skills.
Passionate about providing excellent customer service.
Qualifications Required :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Amazon : How to apply
- Click the “Apply here” button below to initiate the application process.
- You will be directed to the official career page upon clicking.
- Click on the “Apply” button to start the application.
- If not registered, create an account to proceed.
- After registration, log in using your credentials.
- Complete the application form with accurate and necessary details.
- Submit all requested documents, such as resumes, mark sheets, and ID proof.
- Ensure all entered details are correct during the verification process.
- Submit the application form after thorough verification.
