Accenture Careers 2024: Hiring Freshers for Customer Service New Associate Positions. Candidates with any graduation are eligible to apply.
Detailed eligibility criteria and the application process are provided below.
Accenture Careers Hiring 2024 Details:
Company Name : Accenture
Job Role: Customer Service New Associate
Qualification: Any Graduation
Experience: Freshers
Batch: Recent Batches
Salary: ₹ 4.5 LPA (Expected)
Job Location: Mumbai
Job Description for Accenture :
- Skill required: Voice – Customer Service
- Designation: Customer Service New Associate
- Qualifications:Any Graduation
- Years of Experience:0 to 1 year
- Language – Ability:English – Expert
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About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
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What would you do at Accenture ?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What Accenture are looking for ?
- Customer service – Inbound
- Customer service – Outbound
- Customer Service Management
- Effective Verbal Communications
- Effective Written Communications
- Collaboration and interpersonal skills
- Commitment to quality
- Written and verbal communication
- Ability to manage multiple stakeholders
- Ability to perform under pressure
Roles and Responsibilities for Accenture :
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
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